Shipping & Delivery
Everything you need to know about how we prepare, ship, and deliver your fragrance.
01
Order Processing
Preparing your order with care.
Orders are typically processed within 1–2 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Please note that processing times may be slightly longer during holidays, promotional periods, or periods of high order volume.
02
Estimated Delivery
When to expect your order.
Estimated delivery times begin once your order has been shipped.
Standard Shipping
Estimated delivery: 3–7 business days
Express Shipping
Estimated delivery: 2–3 business days, where available.
Delivery times are estimates and may vary depending on your location, carrier conditions, weather, holidays, or other circumstances beyond our control.
Available delivery options will be shown at checkout.
03
Shipping Rates
More fragrance, complimentary delivery.
Shipping fees are calculated based on your delivery address, selected shipping method, and order details.
Enjoy complimentary standard shipping on orders of $128 or more.
For orders below $128, the applicable shipping cost will be clearly displayed at checkout before payment is completed.
Eligible complimentary shipping will be applied automatically at checkout.
Complimentary Standard Shipping on Orders $128+
04
Track Your Order
Follow your fragrance from us to you.
Once your order has shipped, you will receive a confirmation email containing your tracking number and carrier information.
Please allow 24–48 hours for tracking information to become active after shipment.
Tracking updates are provided directly by the carrier and may occasionally take additional time to refresh.
If your tracking information has not updated for an extended period, please contact our customer care team for assistance.
05
Fragrance Shipping
Special care for fragrance deliveries.
Fragrance products may be subject to specific carrier and transportation regulations because of their composition.
As a result, certain shipping methods or destinations may not be available for fragrance orders.
Available shipping options will automatically be displayed at checkout based on your delivery address.
Some fragrance orders may require ground transportation depending on carrier requirements and destination.
We always aim to select an appropriate shipping method that helps your fragrance arrive safely and securely.
06
Delivery Issues
We're here if something doesn't go as expected.
Incorrect Shipping Address
Please carefully review your shipping address before completing your order.
If you notice an error after placing your order, contact us as soon as possible.
We will do our best to assist you, but once an order has been processed or shipped, we may not be able to change the delivery address.
Lost or Missing Packages
If tracking shows your package as delivered but you cannot locate it, we recommend checking with:
- Household members
- Neighbors
- Your building reception or mailroom
- The shipping carrier
If the package still cannot be located, please contact our customer care team with your order number and tracking information.
Damaged Orders
If your fragrance arrives damaged, please contact us as soon as possible.
To help us resolve the issue efficiently, please provide:
- Your order number
- Photos of the outer packaging
- Photos of the damaged product
- A brief description of the issue
Our customer care team will review the information and assist you with the next steps.
30-Day Worry-Free Support
Shop with confidence, backed by 30 days of worry-free after-sales support.
Eligible purchases are covered by our 30-day after-sales support period from the date of delivery.
If you experience an issue with your order during this period, please contact our customer care team and we will be happy to assist you.
For full eligibility, return, and refund conditions, please refer to our Returns & Refunds Policy.
30-Day Worry-Free After-Sales Support
07
Need Help?
Questions about your order?
Our customer care team is here to assist with shipping, tracking, damaged orders, returns, refunds, or other order-related concerns.
Please include your order number when contacting us so we can assist you more efficiently.
CIXIZOC Customer Care